Digital Product Refund Policy

1. Refund Eligibility

We offer refunds under the following circumstances:

• Technical Issues: If the project files are corrupted, incomplete, or cannot be downloaded due to technical problems on our end
• Wrong Project: If you received a different project than the one you ordered
• Payment Errors: If you were charged multiple times or an incorrect amount
• Service Unavailability: If our platform is unavailable for an extended period preventing access to purchased content

2. Refund Timeframe

Refund requests must be submitted within:

• 7 days from the date of purchase for technical issues
• 24 hours from the date of purchase for wrong project deliveries
• 30 days from the date of purchase for payment errors

3. Non-Refundable Items

The following purchases are generally not eligible for refunds:

• Projects that have been downloaded and used
• Projects modified or customized by the buyer
• Purchases made more than 30 days ago (except for technical issues)
• Projects used for commercial purposes
• Projects submitted as academic assignments without proper citation

4. Refund Process

To request a refund, follow these steps:

1. Contact Support: Email us at nexttopitservices@gmail.com with your order number and reason for refund
2. Provide Details: Include screenshots, error messages, or other evidence supporting your claim
3. Review Process: Our team will review your request within 2-3 business days
4. Refund Approval: If approved, refund will be processed to your original payment method
5. Processing Time: Refunds typically appear in your account within 5-10 business days

5. Partial Refunds

In some cases, we may offer partial refunds:

• If only part of a project has issues
• If you've used some but not all of the project files
• For projects that require minor corrections

6. Refund Methods

Refunds will be processed using the same method as your original payment:

• Credit/Debit Cards: 5-10 business days
• UPI Payments: 1-3 business days
• Net Banking: 3-7 business days
• Wallet Payments: Instant to 2 business days

7. Refund Exceptions

Special circumstances may apply for refunds:

• Bulk Purchases: Different terms may apply for educational institutions
• Custom Projects: Non-refundable once development begins
• Subscription Services: Governed by separate subscription terms
• Promotional Items: May have different refund policies

8. Refund Tracking

You can track your refund status by:

• Checking your email for refund confirmation
• Contacting our support team with your order number
• Checking your bank/credit card statement
• Logging into your ProjectDoner account for status updates

9. Refund Guarantee

We stand behind our projects. If you encounter technical issues that prevent you from using a purchased project, we will work with you to resolve the issue or provide a full refund.

10. Contact Information

For refund requests or questions about this policy, please contact us:

• Name: PRATIK AJAY NIPANE
• Mobile No: +91 8010835008
• Email: nexttopitservices@gmail.com
• Support Portal: Available in your account dashboard
• Response Time: Within 24 hours for urgent issues